The purpose of this Level 3 award is to provide trainers with the necessary skills and knowledge to enable them to deliver effective, realistic and relevant training in Conflict Management or Conflict Resolution. It provides a recognised qualification for those who want to train others to deal with any types of violence in the workplace. It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors, NHS employees and all those who interact face-to-face with fellow workers and the public.

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The course is designed to give experienced or new trainers hints and tips in preparing scenarios both for conflict management and indeed any other type of training. Scenario based training is often a neglected training tool due to many people having had bad experiences of scenario/role play in the past but we aim to demonstrate how this can become an enjoyable part of any training package for both student and trainer.

Conflict Management Level 3 Award is suitable for those who work, or want to work as trainers of:

• Security Guards and Public Area Personnel
• Customer Service Positions
• Bailiffs
• Door Supervisors
• Event and Entertainment Personnel